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Our Refund and Shipping policy Print E-mail

At Forex-Experts.com your satisfaction is our primary concern. We strive hard to provide you with utmost satisfaction.

SHIPPING POLICY

Download Delivery

When the customer places an order for a product via the Internet or through telephone, the product will be delivered electronically via an Internet download link on the success confirmation page as well as in a download link contained within the email sent to customer, or as email attachment. All orders are processed upon receipt. The email will be sent to the email address that was provided by the customer in the order form. Customers are responsible for providing a correct, accessible and active email account to which the email confirmation will be sent. Forex-Experts is not responsible for non-delivery of the email due to incorrect email addresses, or inactive or inaccessible email accounts.

Purchase Orders

Orders are processed within 48 hours upon receipt.

Prices
 
Prices quoted in our online and printed catalog are subject to change without notice and do not include taxes or shipping.

REFUND POLICY

Products Delivered via Electronic Download
All services and goods provided and sold by Forex-Experts by means of electronic download to customers shall not be refunded. Forex-Experts may, at its sole discretion, allow refunds in the only event that a download of installation package is unsuccessful. The refund request must be sent to our Order Department at sale@forex-experts.com citing the reasons for the inability to download. We require an opportunity to work with our customers to solve the problem with their download prior to considering any refunds. Refunds are subject to a processing fee, depending from payment method. We will not compensate your processing fees to payment system and we will deduct comission fee for refund from amount, which we received.
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